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Frequently
Asked Questions - Support
| Answers |
Technical
Questions
- I changed my control
panel password and now I can't get in.
Passwords are case sensitive and are
limited to 8 characters. If you entered a
password longer than 8 characters please
try entering the first 8 characters when
logging into your control panel.
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- How do I get my
email?
If you're familiar with your email
client's setup, use the following
information to retrieve email from your
POP account:
Incoming mail (POP3) server:
mail.yourdomain.com
Outgoing mail (SMTP) server:
mail.yourdomain.com
* set SMTP authorization within your
email program to have the server
authenticate you as a registered account
holder.
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- I want to get
started right away, but my domain name
hasn't transferred/isn't in the database
yet. How do I do it?
You can upload your page(s) immediately by
pointing your FTP client to the IP address
you were assigned when you opened your
account. After your domain is fully
propagated through the system, you can
upload to yourdomain.com via FTP or
FrontPage Extensions.
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- What is the path to
perl?
#!/usr/bin/perl
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- Where should I put
CGI scripts for my domain?
All CGI scripts should be uploaded to the
cgi-bin folder, located under the www
folder, for your domain. Be sure to follow
the instructions for the script you are
uploading regarding setting permissions on
the files and folders you create, as they
vary from script to script
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- I uploaded my files,
but I don't see my page?
If our default "Welcome to the Future
home of", index.html, has not been
replaced by another index page, then
anyone going to domainname.com will still
see that page instead of some other home
page. This is the order in which the web
server looks for a page to put up as the
"home" page: >Directory
Index:
index.html, index.shtml Just delete
the index.html file and anything after it
in this list will then come up
automatically. Notice that "home.shtml"
is NOT on the list and so will not show up
as your home page. You would need to
rename it.
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Account
and Billing Questions
- Can I upgrade my
plan or features later?
You can purchase new or expanded features,
or upgrade to a new plan. There is no set
up fee for upgrading.
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- How can I change my
account or billing information?
If you need to update your account or
billing information please submit a
support ticket here:
Account
Maintenance
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- What happens if I go
over the bandwidth limit for my account?
If you exceed the bandwidth limit for your
account the overage amount will be
automatically billed at a rate of $1.00 per
gigabyte per month.
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What is the cost for
additional features?
You can add additional features to the
plan that you signed up for. Below are the
rates for some commonly added features.
Disk space -
$1 per 100MB per month.
Bandwidth -
$1.00 per gigabyte per month
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- How do I cancel my
Account?
You can cancel your account at any time by
contacting
helpdesk.
There are no cancellation fees, and no
notice is required. Any fees paid to that
point are non-refundable, unless
cancellation is made within 30 days of
opening the account. Please see our
Acceptable
Use Policy for further information.
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- What about billing
and over due policies?
Accounts will be given a grace period of 7
days, if payment is not received within
the grace period your account will be
deleted from our servers.
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